Refund policy

Returns

Thank you for shopping at 1800gotboba.com. We are committed to providing you with the best service and high-quality products. If for any reason you are not satisfied and would like to return or exchange a product, please review our terms & conditions:

For Machines and Containers:

  • Products can be returned within 30 days from the date of purchase.

  • If you exceed the 30-day window, unfortunately, we cannot offer a refund or exchange.

  • Products must be unused, sealed in the original packaging, and in the same condition as delivered.

Food Products:

  • Perishable products are not returnable unless they are damaged or not as pictured online.

  • Products must be unused, sealed, and in the same condition as delivered.

  • Must be returned within 30 days of purchase.

Sale Items:

  • All sale items are final.

  • Only regular priced items may be refunded.

Proof of Purchase:

  • Please provide the original receipt or proof of purchase to be eligible for returns.

Shipping

Please send all return items to:

1800gotboba.com
8175 Southwest Nimbus Avenue
Beaverton, Oregon 97008
USA

Please do not send your purchase back to the manufacturer.

  • Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable and will be deducted from your refund.

  • Depending on your location, delivery time for exchanged items may vary.

  • If returning items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned items.

Refunds

Once we have received and inspected your returned items, you will receive a notification confirming whether a full refund has been approved.

  • Refunds will be processed to your original payment method.

  • Please allow 2 to 30 business days for the refund to appear in your account.

Partial Refunds

Partial refunds may be issued if:

  • Returned items are not in original condition, damaged, or missing parts not due to our error.

  • Items are returned more than 30 days after delivery.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as processing times may vary (2 to 30 business days).

  3. If you’ve done the above and still haven’t received your refund, please contact us at:
    📧 info@1800gotboba.com

Exchanges (if applicable)

Exchanges are only available for defective or damaged items.
To request an exchange:

  1. Email us at info@1800gotboba.com

  2. Ship your item(s) to:
    1800gotboba.com
    8175 Southwest Nimbus Avenue
    Beaverton, Oregon 97008
    USA